Returns and Shipping Policy
Customers returning unopened items within 30 days of the delivery of the product(s) may claim a refund minus a restocking fee. Troffers Co will not accept returns of products arriving in opened or damaged containers or for damaged items. All returns must be preapproved with a return goods authorization number and prepaid shipping.
The refund amount is determined by deducting a restocking fee from the total amount of the goods sold. Restocking fee amount will be determined after the inspection of the returned items. We advise customers to inspect their merchandise before accepting the delivery. Troffers Co reserves the right to retain all sales of our products final and there is no provision for return past 30 days. All damage claims must be claimed within the first 72 hours of receiving the shipment.
Customers will receive refunds in approximately four weeks of delivering packages to the shipper. Please note the time period to process a refund may vary based on processing time.
Items cannot be returned by someone who did not place the order, only the person originally placing the order. The customer may request a return emailing firstname.lastname@example.org. Our company will provide the customer with a Return Goods Authorization number and an address to where the returned products should be sent. We will then notify the customer via e-mail regarding the refund once our company has received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.